POLAND

Poland – STS with 24/7 customer support in 5 languages

STS, the largest bookmaker in Poland, introduced a 24-hour customer support that is available in 5 languages ​​- Polish, English, German, Ukrainian and Russian.

The customer service department of the bookmaker runs over 30,000 calls per month. Nearly 9 out of 10 customers are satisfied with the level of service.

We are the undisputed leader of the Polish bookmaking market. We are constantly investing not only in modern solutions for players, but also in their comfort when using our services. For several years we use and develop, among others, innovative mobile application, broadcasts of sports events from around the world or own payout system. From now our customer service department – serving the largest traffic in the Polish industry – operates 24 hours a day, and consultants use as many as 5 languages. We also have a dedicated team for VIP clients. This is another competitive advantage of STS, which allows us to distance us from other entities in the industry

– says Mateusz Juroszek, president of STS.

STS customer service stands out with a high rate of customer satisfaction – as many as 87% of them are satisfied with the quality of service. Last year over 52.5 thousand people participated in the service evaluation.

STS, after dominating the Polish mutual betting sector, began operations in European markets in February 2019. After years of intensive development, the company managed nearly half of the domestic industry. The bookmaker’s offer is available in Great Britain, Germany, Norway, Iceland, Luxembourg, Slovenia, Andorra, San Marino, Gibraltar, Malta and Latvia. STS is the first Polish bookmaker who started foreign operations. Further international expansion is planned.

The company – due to numerous investments in the development of the betting offer, modern technologies and new functionalities for STS users – in the last 6 years increased revenues more than tenfold – from PLN 220 million to PLN 2.41 billion. Currently, STS owns over 47% of shares in the Polish bookmaking market, and online channels generate 80% of turnovers – an application dedicated to Android and iOS, a website and its mobile version.

The bookmaker is actively involved in supporting Polish sport, being the largest private entity on the domestic sponsoring market. The company is the official sponsor of the Polish national football team, as well as the main sponsor of Jagiellonia Białystok and the official bookmaker of Lech Poznań, Cracovia, Pogoń Szczecin, Korona Kielce, Górnik Zabrze, Anwil Włocławek, Asseco Resovia and PGE Vive Kielce, as well as Futsal Ekstraklasa, KSW or other clubs and sports associations. STS is also involved in supporting e-sports, including AGO Esport and devils.one.

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