In this year’s IPMA Polish Project Excellence Award final, Totalizator Sportowy won two awards in the IT Projects category. The company received the Silver Finalist award for the project of launching the only legal internet casino in Poland. The implementation of non-cash payments in LOTTO network ticket offices and other Totalizator Sportowy distribution points has been awarded the Bronze Finalist title.
As the jury emphasized – the project teams underwent the evaluation process in the IPMA Project Excellence standard, and the projects themselves were carried out in accordance with the developed project management concept, which put them at the forefront of Polish project management.
The company has recently undergone technological transformation, starting a new stage of its activity not only through the development of gaming offer on the Internet, including on mobile devices, but also to meet customers by implementing non-cash payment at LOTTO sales points.
As part of the implementation of the online casino project, server and network infrastructure was prepared, security mechanisms as well as data archiving mechanisms were implemented. A number of casino platform integrations have also been made, including integration with a payment operator that allows making deposits through multiple channels, integration with an ID card verification system, and integration with marketing automation systems. From the organizational side, ITIL service management processes have been introduced, with particular emphasis on service level incident management. An important element of the new processes was also the implementation of fraud management (AML) and anti-money laundering (AML) systems. All these elements have been implemented in full compliance with the requirements of the applicable regulations.
The non-cash payment project, apart from being implemented in the area of e-commerce, was also carried out in the terrestrial network – in all the own network terminals (over 900), over 700 partner points and in all arcades with slot machines. As part of the technological work, the LOTTO sales terminal has been integrated with the payment terminal, which is an innovative solution on both the European and global lottery market. As a result, it has also become possible to implement a service of withdrawing winnings on payment cards (VISA and Mastercard) at LOTTO sales points. It is worth noting that this is also the first implementation of this type at any physical point of sale in Europe for the VISA Direct service, thanks to which the player’s winnings go to his account in real time.
The Polish Project Excellence Award competition is organized on the initiative of the International Project Management Association Polska and since 2007 honors the most spectacular achievements in project management practice. Its purpose is to reward the best projects and promote the competences of the companies implementing them. The evaluation of projects submitted to the Competition is made using the globally recognized Project Excellence model.